Terms and conditions

1. Who we are

These terms apply to the services of XLV, part of RPSales Inc.

• Name: XLV, part of RPSales Inc.
• Address: Olgerweg 2-19, 9723 ED Groningen, the Netherlands
• Email: [email protected]

2. When these terms apply

These terms apply to every quote, order and agreement with XLV. If a quote says otherwise, the quote applies. Your own general terms do not apply unless we agree so in writing.

3. Our services

XLV designs and builds websites, hosts websites and email, and registers and manages domain names. What exactly you get is described on this site or in your quote. An order is agreed when you confirm the quote, or when we start the work after you have asked us to.

4. Prices and VAT

The prices on this site and in the quote are final prices. XLV charges no VAT. Prices may change once a year; we will tell you at least one month in advance. If you do not accept a price increase, you can cancel as of the date the new price takes effect.

5. Website design

The design costs a fixed amount, as stated on this site or in the quote. It includes two major revision rounds. Further changes after that are made in consultation, at a price agreed with you beforehand. You supply texts, images and information on time; delays there may move the delivery date. Once paid in full, the design and content of your website are yours.

6. Term, renewal and cancellation

Hosting, email and domain names run per year and are invoiced yearly in advance.

• Private customers: after the first year the subscription continues indefinitely. You can then cancel at any time with one month's notice.
• Businesses: the subscription renews for another year each time, unless you cancel at least one month before the end of the term.

To cancel, email [email protected] or use My XLV. We confirm your cancellation by email. Periods already paid are not refunded, unless the law says otherwise.

7. Payment

You receive your invoice by email. You pay within 14 days of the invoice date, through the payment link on the invoice or by bank transfer. If you do not pay on time, we send a reminder. If payment is still not made after that, we may suspend our services until the invoice has been paid. For private customers we only do so after giving you at least 14 more days in the reminder.

8. Domain names

We register domain names in your name, through our registrar. The rules of the registry of the extension also apply, such as those of SIDN for .nl domains. If you want to move your domain to another provider, we give you the transfer code. If you cancel a domain name and do not transfer it, it expires at the end of its term.

9. Backups, availability and maintenance

We make a daily backup of your website and keep it for 30 days. We do our best to keep your website and email available at all times, but cannot guarantee uninterrupted operation. Planned maintenance is done outside office hours where possible.

10. Use

You do not use our services for anything that breaks the law or the rights of others, such as unlawful content, sending spam or attacking other systems. If that happens, we may block the service immediately, temporarily or otherwise.

11. Liability

Our liability is limited to the amount you paid us in the twelve months before the damage. We are not liable for indirect damage, such as lost revenue or lost data. These limits do not apply in case of intent or deliberate recklessness on the part of XLV, nor where the law does not allow them for private customers.

12. Right of withdrawal for private customers

If you are a private customer and conclude the agreement online or at a distance, you may cancel it within 14 days without giving a reason. If you ask us to start within those 14 days, you pay for the part already done when you cancel. If the work is fully completed within that period and you agreed to this, the right of withdrawal lapses.

13. Complaints

If you are unhappy with anything, please let us know at [email protected]. We reply within 14 days and look for a solution together with you.

14. Applicable law and changes

Dutch law applies to these terms and our agreements. We may change these terms; we will tell you about important changes at least one month in advance. The date at the top shows when they were last updated.